Last updated: September 22, 2026
HOUSE OF OCHRE operates this website and online store using WordPress and WooCommerce. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you browse the website, create an account, place an order, save an item to your wishlist, or contact us.
Information we collect
Depending on how you use the website, we may collect:
- Contact and delivery information, such as your name, email address, telephone number, billing address, and shipping address.
- Order information, such as products, sizes, frames, prices, payment status, shipping details, returns, refunds, and communications about an order.
- Account information, such as your username, encrypted password, and account preferences.
- Customer-support information, including messages, photographs, and other information you send when requesting assistance, revisions, returns, or refunds.
- Technical information, such as your IP address, browser and device information, request logs, cookie identifiers, and information needed to maintain security and operate the website.
When a payment service is available, payment-card information is submitted directly to the selected payment provider. We do not intend to store complete payment-card numbers on our website.
Cookies, cart, and wishlist
We use essential and functional cookies and similar browser storage to operate the store, maintain shopping-cart and login sessions, remember preferences, prevent fraud, and provide requested features.
The wishlist is stored in your browser using local storage and a functional cookie. It contains product identifiers rather than your name or contact details. The cookie may remain for up to one year unless you remove it or clear your browser data. Product identifiers may be sent to our server when the wishlist page is loaded so that we can return current product information.
How we use information
We use personal information to:
- provide the website, cart, checkout, account, and wishlist features;
- process payments, produce and fulfil orders, arrange delivery, and send order updates;
- provide artwork previews, revisions, customer support, returns, and refunds;
- maintain security, prevent fraud and misuse, diagnose technical problems, and improve the store;
- keep business, tax, accounting, and transaction records and comply with applicable law; and
- establish, exercise, or defend legal claims.
We do not sell or rent personal information. We do not currently use personal information for cross-context behavioural advertising.
How we disclose information
We disclose personal information only as reasonably necessary to operate the store and complete transactions, including to:
- website hosting, infrastructure, security, and technical service providers;
- payment processors and fraud-prevention providers selected for checkout;
- artists, production partners, fulfilment providers, carriers, customs agents, and insurers involved in completing an order;
- Spaceship Spacemail and related email-delivery services used for customer and transactional communications;
- professional advisers, authorities, courts, or other parties where required by law or necessary to protect legal rights; and
- a purchaser or successor in connection with a merger, reorganisation, or sale of all or part of the business, subject to appropriate safeguards.
International processing
We sell and deliver to the United States, Canada, and Australia. Our service providers, production partners, and carriers may process information in countries other than the country where you live. Where required, we use contractual or other recognised safeguards for international transfers.
Retention
We retain personal information only for as long as reasonably necessary for the purposes described above, including fulfilling orders, providing support, maintaining transaction and accounting records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary according to the type of information and applicable requirements.
Security
We use reasonable administrative and technical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send payment-card details or other highly sensitive information by ordinary email.
Your privacy rights
Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, or deletion of personal information; obtain information about how it is used and disclosed; withdraw consent where processing relies on consent; or make a complaint to an appropriate privacy or data-protection authority.
To submit a privacy request, email [email protected]. We may need to verify your identity before completing a request. We will not discriminate against you for exercising an applicable privacy right.
Children
The store is not directed to children, and we do not knowingly collect personal information from children below the age at which they may lawfully provide it without parental consent. Contact us if you believe a child has provided personal information.
Third-party websites
The website may link to services that we do not control. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.
Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated date.
Contact
For questions about this Privacy Policy or to exercise an applicable privacy right, email [email protected]. HOUSE OF OCHRE is the controller of personal information described in this policy.