Last updated: September 25, 2026
HOUSE OF OCHRE currently ships only to the United States, Canada, and Australia. Complimentary insured standard shipping is included for eligible orders to these destinations.
Estimated delivery time
Our artwork is made to order. The product-page timeline shows the estimated dates for an order placed that day: painting completion in 7–10 calendar days and delivery in 12–18 calendar days from the order date. The delivery estimate includes production time; it is not an additional 12–18 days after painting completion. Please refer to the timeline shown when placing your order. This is an estimate rather than a guaranteed delivery date. Remote destinations, carrier disruptions, severe weather, peak periods, customs processing, or other circumstances outside our reasonable control may cause delays. Photo review and requested revisions may extend this estimate.
Artwork photos and pre-shipment review
Before shipping, we email photographs of your finished painting to the address provided at checkout. You may request reasonable revisions, and we will continue refining the painting based on your feedback until you are satisfied.
We ship after your approval. If you request revisions, we send updated photographs for your review before shipping.
Order processing and tracking
Once your order has shipped, we send tracking information to the email address provided at checkout. Tracking may take several business days to show movement after a label is created or a parcel is transferred between carriers.
Delivery address
Review your delivery address carefully at checkout. To request a change before shipment, email [email protected] as soon as possible. We will try to accommodate changes before the parcel is handed to the carrier, but we cannot guarantee address changes or interception after dispatch.
Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
Import duties and taxes
Taxes are not added as a separate charge at checkout. For normal delivery to the United States, Canada, and Australia, applicable import duties and taxes are included in the displayed purchase price. You should not be asked to pay an additional import charge at delivery. If a carrier unexpectedly requests payment, contact us before paying where reasonably possible.
Split shipments
Items in the same order may occasionally ship separately. When this happens, you may receive more than one tracking number. You will not be charged additional shipping solely because an order is divided into multiple parcels.
Delayed, lost, or marked-delivered parcels
If tracking has not updated for an extended period, or a parcel is marked delivered but cannot be found, first check the delivery location, household members, neighbours, and any carrier notice. Then email [email protected] with your order number so that we can investigate with the carrier.
Damaged deliveries
If an order arrives damaged, retain the artwork and all packaging and contact us promptly with photographs of the item, packaging, and shipping label. Remedies for damaged, defective, or incorrect items are described in our Return & Refund Policy.
Contact
For shipping questions, email [email protected].